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Biala has five core values that everyone can expect from us.  These are:

  1. Respect – to have regard and consideration for people and their choices.
  2. Caring – showing concern and empathy for others and their individual circumstances.
  3. Professionalism – providing appropriate staff with appropriate competence, skill and ethics.
  4. Flexibility – having the capacity to change according to need or situation.
  5. Responsiveness –to respond in a way that is required by the individual which will provide a positive and receptive outcome through open communication for all.