Home > Social / RecreationsNorth Coast Fun Club (NCFC) > Client Eligibility Criteria

North Coast Fun Club is auspiced by Biala Support Services Inc. Our organisation is just one part of a bigger team comprising services within Biala Support Services Inc.

What is North Coast Fun Club?  This service is a social support program and organises fun, safe and supervised social outings and activities for adults, 18 years of age and older, who have an intellectual disability or Autism Spectrum Disorder (ASD). Some people may also have other disabilities.

North Coast Fun Club (NCFC) is funded by Family & Community Services – Ageing Disability & Home Care.  Who is eligible to attend North Coast Fun Club?  Selection criteria


  • Clients must have an intellectual disability or Autism Spectrum Disorder (ASD).
  • Clients may also have other disabilities.
  • Clients must be aged 18 years or older. There is no age limit over being 18, although some people over 60+ may find some outings inappropriate for their age group


People who have very high or complex care needs and require individual one to one support may need to be accompanied by a Support Worker funded by them due to inadequate funding for NCFC to provide support staff for individual clients. NCFC can assist with organising this.

Zero tolerance 

People who are not respectful and / or do not behave appropriately within the NCFC group and toward other group members will be asked not to attend Fun Club outings/activities.

  • North Coast Fun Club will not tolerate abusive language or aggressive or inappropriate behaviour towards another group member or Care Support Staff. Any breach of this and the person will be asked not to attend outings/activities. The person will also receive a letter explaining the reason for being asked not to attend.
  • People who have behavioural problems which may impact negatively or adversely upon the other group members or Care Staff will be asked not to attend if their behaviour is unmanageable; but only after consultation with them and / or their carer/s or service provider so as to explore every strategy or means of support NCFC can utilise in an attempt to help manage these behaviours.

Client referral documentation:

Documentation identifying problematic client behaviours is to be supplied by the family / service provider making the referral to NCFC. A care plan will be formulated in conjunction with the family / service provider. Only after every management strategy has been explored and exhausted and the behaviours are still unmanageable, will the client be asked not to attend any more outings/activities. Explanatory documentation will be sent to the client / carer / service provider.

Mailing List:

  • North Coast Fun Club has a mailing list. After a referral is received and the client is assessed as eligible, they will automatically be put on the mailing list to receive flyers, Newsletters and information
  • Many organisations in the community have requested flyers be sent to them to help them assist the client in readiness for attending the outing
  • All information needed is documented on the flyer such as: type of outing/activity, venue, transport times and cost, activity cost, what to bring, times for starting/finishing the outing, phone number to book in etc.

Care Staff:

Caring and dedicated support staff attend each outing or activity to assist clients. NCFC relies heavily on our dedicated volunteers. The number of Care Staff provided for each outing or activity depends on the type of outing and how many clients are booked in for each outing/activity.

The number of people who attend outings/activities who have high care needs is limited. Some people who have complex care needs and need one to one individual support may need to be accompanied by a Support Worker funded by them if NCFC is not able to provide individual support. This decision will be in consultation with the client/carer and the NCFC co-ordinator, who can assist with organising funded support.


Every effort is made to help each client access outings or activities. We try to be flexible but it is not possible to collect clients from their homes or drop clients to their homes if they live out of our area or in a remote area.

  • Fun Club usually meets clients/carers at central locations for collection and at the end of each outing or activity we take them to their homes and see them safely inside.
  • The amount of people we are able to provide transport for is limited. We have a ‘booking system’ whereby people ring the Coordinator and leave a message on the answering machine. The Coordinator will only ring back if there is a problem or if needing information.
  • Outings usually become ‘booked out’ very quickly for transport, so booking in early is recommended.
  • A fee is paid by each client for their transport and this will be on the flyer clients/carers receive before each outing

Other transport: 

  • Sometimes carers / service providers may bring clients to the outing/activity venue and collect them again after the outing/activity
  • Some clients may transport themselves and meet us there.

NCFC transport service area:

  • We have central pick up areas at Alstonville, Ballina, Lennox Head and Newrybar.
  • We do not collect clients from their homes except in special circumstances, but we do take each client back home and see them safely inside.
  • Clients from other areas may meet us at these central locations or meet at the venue (these are advertised on flyers which are sent out before each outing or planned activity)
  • However, if clients live out of area, or in a remote area, we are unable to drop them back to their homes after the outings/activities, but prior to the outing/activity, the co-ordinator can negotiate a suitable drop off point and then on the way home from an outing/activity can ring the carer / service provider to say what time we will be arriving at the pre-arranged location. Thus allowing enough travel time to meet up.

NCFC Flyers:

  • The Recreation Co-ordinator sends out flyers about each upcoming outing or activity
  • The Co-ordinator tries to give as much notice as possible by getting the flyers out early so people have time to prepare for an outing and save money for it, especially if a big outing is planned (such as a trip to a theme park) which may be more expensive