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Terms of Reference


North Coast Fun Club (NCFC) is assisted with funding by Family & Community Services – Ageing Disability & Home Care and auspiced by Biala Support Services Inc. (BSS Inc). The service has a commitment to consulting with its consumers through a variety of mechanisms including a Consumer Consultation Committee.


To maintain a consumer consultation committee, comprised of NCFC Coordinator, CEO, Board Member, elected clients, a carer and a NCFC staff member that meets regularly throughout the year, to review and evaluate the North Coast Fun Club and Biala Support Services Inc. services.


  • Assist to develop, monitor and evaluate NCFC operations and impact
  • Monitor and evaluate cover of the catchment and target population as defined in the funding agreement with ADHC
  • Provide a forum for the identification and implementation of quality initiatives within the quality improvement framework
  • Utilise networks to enhance a broader consultation with the target population
  • Provide feedback to the service from the consumer base
  • Provide information for consumers via the NCFC Guidelines & Procedures

Standing Agenda Items

  • Member reports
  • Quality Improvement
  • Consumer Input
  • Training
  • WH&S


  • Recreation Coordinator
  • Board Member
  • Manager
  • Elected Clients/Consumers
  • Elected Carers
  • NCFC Staff Representative


  • NCFC meets bi-annually


  • Biala Support Services Inc Office
    78 Fox Street BALLINA

Meetings / Consumers

A minimum of two (2) Consumers / Clients are to be present at each meeting. Otherwise the meeting is to be held over till the next meeting unless a special meeting is required.

Reporting Requirements

Minutes of meetings will be distributed to Consumer Consultation Committee Representatives, NCFC staff (including volunteers) and BSS Inc Board of Management. Minutes to include identifying ‘action’ and person/s responsible.


  • Chair: The North Coast Fun Club Recreation Coordinator will chair the meeting
  • Minutes: Taken by the Manager – Biala Support Services Inc. Minutes will be taken using an action format.


  • Rhonda Prior Recreation Coordinator
    North Coast Fun Club
    PO Box 1279
    78 Fox Street
    Ballina NSW 2478
    Phone: 6624 6615 (after hours)
    Mobile:  0407 174 555
    Fax:   02 6681 4785


  • Wendylee Playford
    Biala Support Services Inc.
    PO Box 1279
    78 Fox Street
    Ballina NSW 2478
    Phone: 6686 4763