Lisa On Air with Bay FM: Why Visibility Matters for Inclusion

When Biala’s CEO, Lisa Smith, joined Nick Mercer on Bay FM’s “Beats n Business”, it wasn’t just another radio interview, it was a chance to share what inclusion really means and to shine a light on the people, history and purpose behind Biala Support Services. 

For more than 50 years, Biala has been part of the Ballina community, empowering people with disability and building connections that help everyone belong. Lisa’s conversation with Nick was a reminder that visibility and understanding are key to creating inclusive communities. 

 

A Mission Rooted in Understanding 

Lisa began her career in human services, supporting disadvantaged groups across Northern NSW. Her path led her to Biala where her focus is on people, inclusion, and building a culture of understanding. 

“We’re in the business of people,” Lisa said. “Without our people, we don’t have a business.” 

That philosophy has shaped Biala into a place where staff feel valued, supported and heard. With a staff turnover of just 4%, well below industry averages, Lisa credits this to a strong focus on training, communication and connection. 

And fittingly, the word Biala itself means “understand.” 

 

A Legacy of Inclusion 

Biala’s story began in 1969, when two visionary women saw young people with disability being left behind and decided to act. From a small classroom in the old Lighthouse Beach Surf Club, they built one of the first educational spaces for children with disability in New South Wales. 

More than five decades later, Biala School continues that legacy offering specialised education alongside community programs, disability supports, and independent living services. 

Today, Biala stands as a unique organisation that bridges the gap between education and adulthood, helping participants thrive in classrooms, workplaces, and community life. 

 

The Power of Choice and Control 

During the interview, Lisa reflected on the impact of the NDIS, describing it as a “game changer” for people with disability. 

“The NDIS gives people choice and control over how they use their supports in the same way we all make choices about where to spend our money.” 

But she also pointed to the work still ahead: 

“Australia ranks 27th out of 29 developed countries for the placement of people with disabilities into employment. It’s still seen as a charitable thing to do, rather than a human right.” 

This message highlights why visibility and advocacy matter. Biala is working to change perceptions from charity to equality by building pathways for independence and inclusion. 

 

Beyond the Classroom: Creating Real Opportunities 

Biala’s programs don’t end with school. For older students and participants, the team provides hands-on training, life skills, and work readiness programs. 

Through partnerships with local “safe employers” for example; Ballina RSL, Biala helps young people transition from learning into employment. These partnerships show what’s possible when businesses open their doors to inclusion. 

“Don’t be afraid to talk about disability,” Lisa said. “Supports are there to help reduce the stigma and increase understanding. 

 

Investing in People and Community 

Operating with only a 2% profit margin under NDIS funding, Biala truly lives its not-for-profit values. Every dollar goes back into programs, people, and progress. 

Lisa’s leadership has also helped Biala earn major recognition, including:
🏆 Employer of Choice (21+ Employees) – Northern NSW Business Awards
🏆 Outstanding Business Leader – Lisa Smith
🏅 Finalist in both categories – NSW State Business Awards 

These accolades celebrate not just business success, but community impact, proof that inclusion creates stronger organisations and a stronger region. 

 

Looking Ahead 

As Ballina grows, so too does Biala’s vision. The organisation’s master plan includes expanding the school, exploring philanthropic partnerships, and developing social enterprise models that create jobs for people with disability. 

And it’s not just about infrastructure it’s about belonging. 

“At Biala, inclusion isn’t something we talk about,” Lisa shared. “It’s something we live every day.” 

 

Join the Journey 

Interviews like this one on Bay FM are more than just conversations they’re opportunities to educate, inspire, and connect. Listen here on the 4th Nov.

Biala thanks Nick Mercer and the Bay FM team for the platform to share our story and invites the Northern Rivers community to be part of building a more inclusive future. 

💙 Follow Biala on Facebook, Instagram, and LinkedIn or visit www.biala.org.au to learn more about our mission and impact.